Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the TransMov platform, including all associated services, APIs, and documentation (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Service

TransMov is a SaaS platform that connects transportation network companies (TNCs) and event managers with affiliate ground transportation providers. The platform facilitates quote requests, offer management, trip coordination, and related business operations.

TransMov does not directly provide transportation services. TransMov is a technology platform only. All transportation services are provided by independent affiliate companies. While TransMov may take certain steps to verify the credentials, licenses, and insurance of affiliated transportation companies, TransMov cannot guarantee or endorse the skills, reputation, reliability, or quality of service of any affiliate or the transportation services they provide. Users who retain the services of an affiliate do so at their own discretion and risk.

3. Accounts and Access

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must promptly notify us of any unauthorized access to your account.
• One person or organization may not maintain multiple accounts without authorization.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Billing

Access to the Service is provided through subscription plans with varying feature tiers. Plan details, including pricing, feature access, and usage limits, are described on our pricing page. By subscribing to a paid plan, you agree to pay the applicable fees.

• Subscriptions are billed monthly or annually as selected at time of purchase.
• You may upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle.
• We reserve the right to modify pricing with 30 days advance notice.
• Refunds are provided at our discretion and are not guaranteed.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to access data belonging to other organizations on the platform
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated tools to scrape, crawl, or overload the Service
• Share API keys or login credentials with unauthorized parties
• Upload malicious content, viruses, or harmful code
• Misrepresent your identity, fleet capacity, or business credentials

6. Data and Content

• Your data: You retain ownership of all data you upload to or create within the Service. We do not claim ownership of your business data, quote records, or client information.
• License grant: You grant us a limited license to process, store, and display your data as necessary to operate the Service.
• Data portability: You may export your data at any time through the platform's export features or by contacting us.
• Compliance documents: Affiliate companies are responsible for ensuring that uploaded compliance documents (licenses, insurance) are current and valid.

7. API and Integration Terms

If you access the Service via our API:

• API access is subject to rate limits defined by your subscription plan.
• API keys are confidential and must not be shared or embedded in client-side code.
• We may revoke API access for abuse or Terms violations.
• API availability is provided on a best-effort basis; we do not guarantee 100% uptime.

8. Transportation Services Disclaimer

TransMov is a technology platform that facilitates connections between transportation network companies (TNCs), event managers, and affiliate ground transportation providers. You acknowledge and agree that:

• TransMov does not own, operate, or control any vehicles or transportation fleets.
• TransMov does not employ or manage any drivers.
• All transportation services are provided solely by independent affiliate companies. TransMov is not a party to any agreement between a TNC, event manager, and an affiliate.
• While TransMov may facilitate the collection and display of affiliate credentials (such as business licenses, DOT numbers, and insurance certificates), this does not constitute a verification, endorsement, or guarantee of any affiliate's qualifications, reliability, or quality of service.
• TransMov assumes no liability for any accidents, injuries, property damage, losses, delays, cancellations, or disputes arising from transportation services arranged through the platform.
• Users who retain the services of any affiliate through the platform do so at their own discretion and risk.

9. Payments, Cancellations, and Refunds for Transportation Services

TransMov does not process payments for transportation services between TNCs and affiliates. All payment terms, cancellation policies, and refund procedures for transportation services are solely between the contracting parties (TNC/event manager and the affiliate provider).

• TransMov is not responsible for any payment disputes between TNCs, event managers, and affiliates.
• Cancellation policies for transportation services are determined by the contracting parties, not by TransMov.
• TransMov shall not be held liable for any financial losses arising from cancellations, no-shows, or disputes between platform users.

This section applies only to transportation service payments. Subscription fees for the TransMov platform itself are governed by Section 4 (Subscription Plans and Billing).

10. Disputes Between Platform Users

TransMov is not a party to any dispute between TNCs, event managers, affiliates, drivers, or passengers. In the event of a dispute arising from transportation services facilitated through the platform:

• The involved parties are solely responsible for resolving the dispute between themselves.
• TransMov may, at its sole discretion, provide information or records from the platform to assist in resolution, subject to our Privacy Policy.
• TransMov reserves the right to suspend or terminate accounts of any party engaged in fraudulent, deceptive, or harmful conduct on the platform.
• You agree to release TransMov from any and all claims, demands, and damages arising out of or in connection with disputes with other platform users.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. We are not responsible for the quality, safety, legality, or timeliness of transportation services provided by affiliates using the platform. We make no representations or warranties regarding the accuracy of affiliate-provided information, including but not limited to fleet details, driver qualifications, insurance coverage, or licensing status.

12. Limitation of Liability

To the maximum extent permitted by law, TransMov and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from: (a) your use of or inability to use the Service; (b) any transportation services arranged through the platform; (c) any conduct or content of any third party on the Service; (d) any accidents, injuries, property damage, or losses occurring during transportation services; or (e) unauthorized access to or alteration of your data. Our total aggregate liability shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless TransMov and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service or any transportation services arranged through the platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any rights of a third party
• Any content or data you submit to or through the Service
• Any claims by passengers, drivers, or other parties related to transportation services you arrange or provide through the platform

14. Termination

• You may cancel your account at any time through account settings or by contacting us.
• We may suspend or terminate your access for violation of these Terms or non-payment.
• Upon termination, your right to use the Service ceases immediately.
• We will retain your data for 30 days after termination, after which it may be permanently deleted.

15. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days notice of material changes via email or in-platform notification. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service.

16. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of New York County, New York.

17. Contact

For questions about these Terms, contact us at legal@transmov.com.