Privacy Policy

1. Introduction

TransMov ("we", "our", "us") operates the TransMov platform, a SaaS solution for transportation network companies (TNCs), event managers, and affiliate ground transportation providers. This Privacy Policy describes how we collect, use, store, and protect personal information when you use our platform and services.

2. Information We Collect

Account Information

• Name, email address, and phone number
• Organization name and business details
• Role and access permissions within the platform

Booking and Trip Data

• Pickup and drop-off locations (addresses and coordinates)
• Trip dates, times, and passenger counts
• Vehicle type preferences and special requirements
• Passenger names and contact information

Business Data

• Fleet information (vehicle details, driver records)
• Rate cards and pricing data
• Compliance documents (licenses, insurance certificates)
• Quote and offer history

Technical Data

• IP address, browser type, and device information
• Usage logs and activity timestamps
• API access logs (for developer integrations)

3. How We Use Your Information

• To provide and operate the TransMov platform
• To match quote requests with affiliate ground transportation providers
• To send transactional emails (quote notifications, booking confirmations, access links)
• To enforce subscription plan limits and feature access
• To generate analytics and performance reports for platform administrators
• To maintain audit logs for security and compliance
• To improve the platform and develop new features

4. Information Sharing

We share personal information only as necessary to operate the platform:

• Between platform participants: When a TNC admin sends a quote to an affiliate, relevant trip details are shared. Contact information is only released when explicitly authorized via the Contact Introduction feature.
• Service providers: We use Supabase (database hosting), Vercel (application hosting), Resend (email delivery), and Mapbox (geocoding and maps).
• Legal requirements: We may disclose information if required by law, subpoena, or court order.

We do not sell personal information to third parties.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. Quote and trip records are retained for business and compliance purposes. You may request deletion of your account and associated data by contacting us.

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/HTTPS) and at rest
• Row-level security (RLS) policies for multi-tenant data isolation
• Role-based access control with least-privilege principles
• API rate limiting to prevent abuse
• Audit logging of administrative actions

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at privacy@transmov.com.

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies. Analytics cookies (if enabled) are used solely to understand platform usage and improve the service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-platform notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

For questions about this Privacy Policy or our data practices, contact us at privacy@transmov.com.